Missing child in a tourist resort

Tourist resort contains various facilities like hotels, camps, apartments, beaches, pools, recreational areas etc. During a tourist season there are large number of tourists and visitors who often come from different countries and speak different languages. Central security service is responsible for maintaining safety and security of the tourists, staff and property. Locally installed CAP.CAP instance is accessible to operators and security officers. It connects all staff working in the resort: lifeguards, security officers, receptionists, bartenders, animators, waitors, managers etc. Connected staff use normal mobile phones for communication, and do not require special equipment or education for using the system.

In situation where resort capacity is full of tourists, it often happens that parent or guardian looses track of their child and cannot find it. Such a parent, in highly stressed situation, approaches resort staff who gets them in contact with responsible security officer. The officer requests information about the child, such as name, age, worn clothes, spoken language and picture of the child (typically provided as digital photo from mobile phone).

Based on gathered information, security officer uses CAP.CAP to generate message about missing child, which is automatically translated into targeted languages, and forwards the alert to all resort staff members through SMS and email. In couple of seconds all connected personnel receives an alert about missing child, including scanned picture of the child and with a text on the language child understands. Thus search for missing child can commence immediately on the whole areas where resort staff is present. After a staff member spots the missing child, he/she can notify the operations center by sending a picture of the child and the current location. Parents and security officers are immediately notified, while staff member can follow instructions and approach the missing child, communicating the basic information on the language that child understands, even if staff member does not understand or speak that language. A result is solved crisis situation in a matter of minutes.

Safety has the major effect on attractiveness of any location in the global tourist market, and has become a major criterion for choosing a vacation destination. Due to capability to establish simple, fast and precise communication channel, CAP.CAP represents important tool to increase overall safety and security of tourist destinations.