Be prepared.
Alert on time.
Minimize impact.

There is huge fluctuation of customers and goods in shopping centers and big supermarket stores which demands good staff communication and organization so that they would be able to readily respond on all challenges during working period.

Our CAP.CAP software solution enables the best event overview and reliable information flow through which communication is organized from one central place. The system provides more efficient and faster information flow, easily creating messages that in a brief period transmits important information to all employees or selected groups. One unique message can simultaneously be sent as SMS, e-mail or dispatched through a smartphone application. Once created, this message stays logged in the system and, if necessary, it can be checked for any details related to a message in every moment.  Additional value of CAP.CAP system is a two-way communication so that message recipient becomes active participant of the event.

Employee in the information center will send only one message through CAP.CAP system that will notify all staff in the shopping center such as: notification on electrical power outage, when the supply will be reestablished and provide with instructions that the devices need to be shut off in advance, or which activities should be taken. All employees will receive SMS with detailed information on their mobile phones and smartphones so that they can immediately proceed with the given instructions. The message can contain a document or photo attached, which is simply opened by a single click to view more details.   Within the message there is possibility to add a link that leads recipient for additional information. Employees can respond to the received message and give back information of situation development, or to confirm that some activity has been successfully performed.

CAP.CAP system ensures that sent information is authentic and accurate. Only authorized person can create message that is fast and secure, protected from unauthorized intrusion into the system.

If you wish to inform your employees in shopping center on extraordinary situation, inspection, meeting, new legal regulations or promotional activities, this CAP.CAP system ensures fast, simple and secure transfer of the message. The system serves as a support for more efficient communication with employees, better team organization and at the same time raises the level of security for employees and visitors of the shopping center.

Tourist resort contains various facilities like hotels, camps, apartments, beaches, pools, recreational and sporting areas, etc. During a tourist season there are large number of tourists and visitors who often come from different countries and speak different languages. Central security service is responsible for maintaining safety and security of the tourists, staff and property. Locally installed CAP.CAP instance is accessible to operators and security officers. It connects all staff working in the resort: lifeguards, security officers, receptionists, maids, bartenders, waiters, staff working in shops, bars, sporting and recreational centers. Connected staff use mobile phones for communication, and do not require special equipment or education for using the system.

In situation where resort capacity is full of tourists, it can easily happen that parents lose track of their child and cannot find it. Such parents, in highly stressed situation, approach resort staff who gets them in contact with responsible security officer. The officer requests information about the child, such as name, age, worn clothes, spoken language, place where they lost their child and picture of the child (typically provided as digital photo from mobile phone).

Based on gathered information, security officer uses CAP.CAP to generate message about missing child, which is automatically translated into targeted languages, adds child’s photo and forwards from official computer the alert to all resort staff members through SMS and e-mail. In few seconds all connected personnel receives an alert about missing child and the search can start immediately on the whole areas where resort staff is present.

In this way, CAP.CAP application ensured fast dispatch of a complete message with child photo so that the staff in tourist resort can contact to the central security service if they see child similar to distributed photo. Parents are immediately notified on possible location, while staff member can follow instructions and approach the missing child, communicating the basic information on the language that child understands, even if staff member does not understand or speak that language. A result is solved crisis situation in a matter of minutes.

According to newest research, safety has the major effect on attractiveness of any location in the global tourist market, and as such became a major criterion for choosing a vacation destination. Due to capability to establish simple, fast and precise communication channel, CAP.CAP represents important tool to increase overall safety and security of tourist destinations.

Settlements along rivers are potentially threatened by possible embankment breaches and flood risk. In this situation rapid notification system plays a major role in saving lives and property. CAP.CAP system is introduced by the security operation center in the local community. When authorized institutions receive notice of rising water wave or alert from person in charge to check protective embankment, then authorized personnel in security operation center sends in a short period through CAP.CAP application a private alert message containing warning text, marked affected area, takes a picture of the embankment and exact location to emergency operation center.  Also, he chooses type of communication channels to dispatch the message. This alert is received by security operations center, which notifies security officers in the area and issues a public alert that is disseminated to affected population. Private alerts are dispatched through e-mail and SMS alert mechanisms, while public alerts are sent though e-mails, Twitter, Facebook and public web sites.

Officials and residents of the affected settlements are notified in a short period with accurate alert message on flood risk containing exact location of the breach, affected areas and evacuation instructions. Dispatch through voice message is avoided in this way. Also, notification period is reduced from one hour to one minute.  Alerted officials on the ground can quickly send feedback on the changes as the situation evolves. Communication uses normal mobile handsets, which enables rapid inclusion of volunteers, rescue and emergency officers from other areas that do not possess or are trained with special radio equipment.

In this situation CAP.CAP achieves the best result mainly due to possibility to exchange text messages and graphical information in short period, which provides just-in-time information about an imminent danger and instructions how to react. The information is not transmitted through voice, and thus quality and speed of communication is highly improved. Users of the system do not need special computer training. As accidents happen when least expected, secure and reliable multimedia communication tool is of great importance. It is crucial to be able to communicate the exact location of the threat.